Privacy Policy

Welcome to ELS (Exchange Language Service). Your privacy matters to us. This Privacy Policy explains, in simple terms, what information we collect, how we use it, and your choices when you use our website and services.

By using ELS, you agree to this Privacy Policy.

1. Information We Collect

Personal Information

We may collect information that identifies you, such as:

• Your name

• Email address

• Username and password

• Profile details (language preferences, learning goals, location, or time zone)

• Payment information (handled securely by trusted payment providers)

Non-Personal Information

We also collect basic technical information, including:

• Browser and device type

• IP address

• Pages you visit and how long you stay on them

Messages You Send Us

If you contact us (for example, by email or a contact form), we will collect the information you choose to share.

2. How We Use Your Information

We use your information to:

• Provide and manage ELS services

• Create and maintain your account

• Match users for language exchange

• Process payments

• Respond to questions and support requests

• Improve our website and services

• Keep ELS safe and secure

• Follow legal requirements

3. Cookies

ELS uses cookies to help the website work properly and to improve your experience. Cookies help us remember preferences and understand how the site is used.

You can turn off cookies in your browser settings, but some parts of the website may not work correctly.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary:

• With trusted service providers (such as hosting, analytics, or payment services)

• To comply with laws or legal requests

• If ELS is involved in a business transfer (such as a merger or sale)

• When you give us permission

5. Data Security

We take reasonable steps to protect your information. However, no online system is 100% secure, so we cannot guarantee complete security.

6. How Long We Keep Your Data

We keep your personal information only as long as needed to provide our services or meet legal requirements.

7. Your Rights

Depending on where you live, you may have the right to:

• See the personal data we have about you

• Ask us to correct or delete your data

• Limit or object to how we use your data

• Withdraw your consent

• Request a copy of your data

To make a request, contact us using the details below.

8. Third-Party Websites

Our website may link to other websites. We are not responsible for their privacy practices, so please review their policies separately.

9. Children’s Privacy

ELS is not intended for children under 13 (or the minimum legal age in your country). We do not knowingly collect information from children.

10. International Use

If you use ELS from outside your country, your information may be processed in other countries with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

ELS (Exchange Language Service)
Email: info@exls.ca

This policy is for general information only and is not legal advice.